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We are The Fishermans Arms in Herefordshire, HR6 0RU

Opening Hours 8th October to 15th March 2023

• Thursday
• Thursday Evenings - we will be closed until April 23
• Food & Drink 8am to 2pm
•  
• Friday 
• Food 8am to 9pm 
• Drinks until 11pm
• Saturday
• Food 8am to 9pm 
• Drinks until 11pm
• Sunday
• Breakfast/Coffee Shop 8am to 10am
• Sunday Carvery 11.30am to 4pm
• Drinks until 6pm
• Closed
• Sunday Evening, 
• All day Monday, Tuesday, Wednesday

Information

We are presently in our winter months (October 8^th-March 15^th, 2023)

In the Summer months, we are open 7 days a week predominately for our residents, although people locally are more than welcome to join us.

Sunday mornings is limited to full English breakfasts until 10am, purely so "Chef Neil" can concentrate on his Sunday Lunch and evening preparation. 

In all our fantastic offerings we always suggest giving us a call beforehand to book, thus avoiding disappointment.

Allergies

Customers must tell us of any food allergy so we can help. 

The customer or guardian must take responsibility to inform their server.

We may in certain circumstances have to decline offering food because the risk is so great. 

We'd rather be safe than sorry.

We don’t advertise “bespoke” private Chef arrangements although if we are able to help, we most certainly will.

General

All food & drink ordered must be paid for.

Docklow Pools does not accept £50 notes.

Customers are strongly encouraged to check their bill before leaving the premises. An itemised receipt is available. Discrepancies after leaving the premises cannot be rectified.

We insist all patrons refrain from bad language whilst using the Fisherman's Arms.

No drinks or food that was not purchased at the Fisherman's Arms can be consumed on our premises (including soft drinks & snacks of any kind). 

Card or Cash payments both accepted. We urge card payments over cash please

Locals & Residents, all welcome

Service Wait Times

Please be aware that on most evenings, after 7pm, food from the kitchen may be slow ish.

If you are after “fast food” – Docklow Pools/Fisherman’s Arms is not your answer

We hope to turn a ticket to the table within 45 minutes. That’s a goal not a guarantee. Good things come to those who wait. 

To enjoy an express service, we suggest eating early.

Customer Attendance

If you book a table with us and you do not attend, or it's cancelled less than 24 hours before the agreed time – then:

• Be aware we will not take another booking from you again. 
• Non attending customers names are recorded. That includes residents
• Tables of 10+ diners - we'll need a non-refundable £20 deposit to secure the booking. 
• This is not refunded regardless of cancellation or nonattendance. 

Large table bookings (10+)

We may charge for what was booked unless cancelled or amended 24 hours before arrival

As we work on a sensible capacity, we may turn other customers/business away, so if someone lets us down at short notice, they will be charged to cover the loss.

Keynote – Please don’t book large tables if you know numbers are vague or others won’t attend

The organiser is responsible for nonattendance and maybe charged.

For non-residents it mirrors the Fisherman's Arms hours.

Dogs

Dogs are allowed in the bar, coffee shop & conservatory only.

Dogs are not allowed in the restaurant

Assistance dogs are allowed in the restaurant.

Dogs must be always kept on a lead

We don’t allow aggressive breeds or “Yappy/barking” dogs

Children

Docklow Pools is an adult only holiday venue. 

We do not offer a children’s menu

But we allow children to come with their guardians before 6pm. That is last orders for children.

We ask politely children stay with their family.

Sittings

We may work to two sittings so everyone can enjoy our food & restaurant.

We open early to allow people to eat early. 

Normally allow a good 2 & ½ hours dining for the early service. If you need longer do let us know

After dining you're welcome to have a drink in the bar or outside and stay the rest of service.

Sunday lunchtime

There is no alternative food option on a Sunday lunch time and evening

Sunday is Carvery only.

Small carvery is for under 10s only – Not intended for adults

Covid

We will continue to work to safe standards regardless of decision by our government in weeks to come.

Customers and staff are encouraged to wash hands regularly.

Face masks are completely optional

Feedback from customers is they have respected and admired how the Docklow team has worked.

The Woodland Walk

The walk does not include the lakes. 

That is kept peaceful for our residents.

The Woodland walk is only available to patrons of the Fisherman's Arms coffee shop or restaurant

It is not a public park or National Trust.

If you don’t use the or have any intention of using the Fisherman’s Arms before or after your visit, then the walk is not available to you

Its Free of charge = We ask all customers use the Fisherman's Arms

Otherwise, its £10 per car for those who do not use the Fisherman's Arms